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Shipping and Handling
Please allow 7-10 days for shipping and Handling
For any specific questions, please contact us at info@premiumtufflock.com
Unconditional Guarantee
Unconditional Lifetime Guarantee – even if a dog chews it in two!
We are proud to manufacture the finest collars and leashes available, and we stand behind our products 100%. All Premium Tuff Lock collars and leashes have an UNCONDITIONAL LIFETIME GUARANTEE. Any damaged item is replaced, no questions asked.
Peace of mind from a superior product:
Accidents happen – and if Fido chews his collar, we will replace it. Since we have been around for over 25 years, our guarantee really means something!
How to handle a replacement:
Email us for a Return Authorization: returns@premiumtufflock.com
Once we provide your Return Authorization, Simply mail the damaged item to:
Reflex Corporation
1825 Aston Avenue
Carlsbad, CA 92008
We will send out a replacement product as soon as we receive the damaged item.
Please remember to include a note with your name, address and phone number or e-mail address (in case we need to contact you).
