– All we do is manufacture the finest pet products. Simple. Comfortable. Premium quality.
– We know how to make products, we have been doing it since 1977.
– Everything is made here in the the USA (Carlsbad, CA).
– Pet comfort, fit, sizing, quality and attention to detail.
– We have 100’s of patterns and colors.
– Lifetime guarantee.
Comfort, fit and quality. This is what really matters to all the dogs out there – contoured buckles, comfortable yet sturdy webbing, and hardware that will withstand wear, weather and rough play. Six fully adjustable collar sizes, multiple leash sizes, multiple harness sizes, etc. are all configured to fit pets of most breeds and are all hand built to last in our Carlsbad, CA factory. We go above and beyond with our raw materials and hardware and “Premium” is what we live and breath. Premium TuffLock products are built to last and withstand the rigors and demands of the most active of pets, while simultaneously looking great.
Hand made in the USA, with the best materials, the best hardware and the greatest assortment of designs is what sets Premium TuffLock apart; especially in terms of quality.
Lifetime Guarantee – Even if a dog chews it in two.
We are proud to manufacture the finest collars and leashes available and we stand behind our products 100%.
Peace of mind from a superior product:
Accidents happen – and if Fido chews his collar, we will replace it.
Since we have been around since 1977, we aren’t going anywhere and our guarantee really means something.
We cover any defects in materials, parts or workmanship. We cover damaged that is caused by the pet during normal use.
We do not cover products that are intentionally damaged, dirty, outgrown or exhibiting normal wear and tear, products that are lost or stolen, or products that are used for something other than your pet.
We replace all items with the same exact item only. Lifetime guarantee does not apply to custom made product and we are only able to ship replacements to the USA.
How to handle a replacement:
Email us for a Return Authorization: firstname.lastname@example.org
Once we provide your Return Authorization, Simply mail the damaged item to:
1825 Aston Avenue
Carlsbad, CA 92008
We will send out a replacement product as soon as we receive the damaged item.
Please remember to include a note with your name, address and phone number or e-mail address (in case we need to contact you).
Items will be replaced with the same pattern and size.
Lifetime guarantee does not apply to custom products. We reserve the right to refuse service to anyone we feel is taking advantage of the guarantee.
We are only able to ship replacements within the USA.