Peace of mind from a superior product:
Accidents happen – and if Fido chews his collar, we will replace it.
Since we have been around since 1977, we aren’t going anywhere and our guarantee really means something.
How to handle a replacement:
Email us for a Return Authorization: firstname.lastname@example.org
Once we provide your Return Authorization, Simply mail the damaged item to:
1825 Aston Avenue
Carlsbad, CA 92008
We will send out a replacement product as soon as we receive the damaged item.
Please remember to include a note with your name, address and phone number or e-mail address (in case we need to contact you).
Lifetime guarantee does not apply to custom products.
We reserve the right to refuse service to anyone we feel is taking advantage of the guarantee.
We replace all items with the same exact item only.
We cover any defects in materials, parts or workmanship.
We cover damage that is caused by the pet during normal use.
We do not cover products that are intentionally damaged, dirty, outgrown or exhibiting normal wear and tear, products that are lost or stolen, or products that are used for something other than your pet.
We are only able to ship replacements within the USA.