Lifetime Guarantee – Even if a dog chews it in two.
We are proud to manufacture the finest collars and leashes available and we stand behind our products 100%.
30-Day Return & Exchange Policy
Your happiness is our priority, and we are devoted to make you feel comfortable and confident when shopping at Premium Tuff Lock, that’s why we offer a 30-day return & exchange policy. If for any reason you’re not satisfied with your purchase, you may return or exchange the unused item in its original condition from the date of their receipt.
Return & Exchange Conditions
- Items returned without authorization will not be accepted.
- The time frame for return & exchange must not exceed 30 days from when the original order was received.
- All items must be returned in their original condition, without scratches or signs of wear, and must not be altered or used in any way.
- When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
- Items without tag or that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
- Items that were worn, or sent to you as Replacement/Exchange cannot be refund or returned again.